Course overview (Part 3)

I'm now into the final term of these first units. I have given in most of the assignments but i have just three left to give in. After i have handed in these last three assignments i will proberly get some referals.

We now have three weeks left of this term and i have some referals to complete and then i will have passed all the pass points for this part of the year. Any merits and distinction points i get than i will be pleased.

The Constraints of IT Technical Support

Here are some types of constraints;

Social / Culture
Take time off to prayer.

Legal
The Data Protection Act 1998
The Computer Misuse Act 1990
The Obscene Publications Act 1964
The Defamation Act 1996
The Telecommunications Act 1984
The Freedom of Information Act 2000

Financial
Technological
Time
Employee Skills

Downtime and disruption

To avoid downtime

You can avoid downtime by using an older version of the server software that you are using.

Make sure your team speak the apropriate language.

Make sure you have a backup server.

To keep your server running you should have 3 or more servers, 1 ,live server, 1 backup server, and 1 prototype.

Resource allocation

Have 1 software file and 1 hardware file.

Upgrading Hardware

Laptop  every 1 year

Desktop PC every 3 years

Operating system every 4 - 5 years

Course Overview (Part 2)

I have now finished the second term of this course and i am doing well. All my assignments are handed in and i have achieved passes for all those assignments. I am now concentrating on finishing the rest of the pass points and any merits or distinctions.  I would like to be on target for a DDD or a DDM.

System performance analysis

I will evaluate the performance of my linux computer system?
I will use a test log for all the processes that need to be checked to make sure it is running to full capacity.
I will justify improvements that could be made to my computer?
* I will see how much it will cost.
* I will see how long it will take to complete the tasks.
*
I will explain improvements that could be made to my computer system?

Testing

When building my computer i need to make sure i test it because it might have problems wrong with it. For example its not running to full capacity.

1) I am going to test the shortcuts to see if they go to the right places. 
2) I am going to test the printer and see if the correct paper sizes are set for the printer.
3)
4) I am going to test my files and make sure that none of them have incorrect or boring names. For example calling a word document doc.x.
5) I am going to test the back up system and see if i can backup my work.
6) I am going to test the schedular and see if i can put a time schedule on Defragmentation, Files checker and Disk Clean.
7) I am going to see if i can Archive my old files and put them into one folder.
8) I am going to try and delete Temporary files that are just wasting memory on my computer. The Temporary files i have to delete manually.
9)

Future Trends Unit 12

The future trends for IT Technical Support. In the future i think that technical support will be done by remote support which allows the technical support to take control of the end users computer. This allows the technical support to fix the problem of the end user very quickly. In the future computers might be able to fix themsevels or the end user will be clever enough to fix the computer themsevels.

Also in the future the tecnology we use today will be outdated. For example the keyboard won't be used anymore. Instead most people will be using voice recognition. Computer games will change in the future as well because instead of just having the chats there will be avatars that will be commincating to each other.

Knowledge Libary

Symptoms:
1) Computer seems to randomly crash without errors?
Faulty RAM
Solution:
Get new RAM


2) Blue screens of death
Faulty RAM

3) Corrupted Data
Faulty RAM & and Faulty Hard drive

4) Some memory- intensive programs crash on start up
Faulty RAM

5) The screen changes colour and flickers
Faulty Graphics Card

6)