Knowledge Libary

Symptoms:
1) Computer seems to randomly crash without errors?
Faulty RAM
Solution:
Get new RAM


2) Blue screens of death
Faulty RAM

3) Corrupted Data
Faulty RAM & and Faulty Hard drive

4) Some memory- intensive programs crash on start up
Faulty RAM

5) The screen changes colour and flickers
Faulty Graphics Card

6)

Validity of Information

Whose advice do i value most in solving IT problems?
Steve Hay for programming,
Steve Rossiter for Computer system
Ross Brown for Computer system
Leam for detecting problems
Which person is more expert in a particular Application?

My areas of Expertise are Spreadsheet and Database.

You can find advice for IT technical support in
Error reports codes depend on the OS
IT Technicians T1 T2 T3
Forums Anonymous (Avatar)
Manufacturers Hardware & Software, Knowledge base / Resource sites
FAQ Leaflets T1
User manuals filetype: pdf
Professionals bcs.org
Videos commoncraft lynda.com youtube
Learning Tree anywhere
Blogs
IM Instant Messaging
IRC Internet Relay Chat, channels
IRC (mIRC)
Fault logs resolution message
Books OREILLY www.safari pdf
Magazines PCPro Computer Weekly IT Now
Helpdesk in a shop
Colleages with speacialist expertise

Todays lesson

07/12/2011
In todays lesson we are making a script for our role plays. These scripts are going to go towards our assignment. I am making my script with Stephen Rossiter. In the script we had 4 problems and we had 2 each. Here's the script

Stephen: D - Cannot log into system

Hi what is your problem today?

I cannot log in,

Have you been given an account to use yet?

No should I get one?

Yes, you will need one to complete any tasks you are given?

Well can I have one please?

Yes just hold on a minute?

12 hours later….

Have you made my account yet??

Please wait you have been put on hold.

Yes I have your account name is Claire123 and your password is password, but you change your password when you log on.

Thank you for the account and just to let you know the account worked?

Stephen: D – Mouse keeps jumping ……… (Hacked)

Hi what is your problem today?

I can’t move my mouse what should I do?

Is there anything else you should be telling me?

The mouse keeps jumping and the PC try’s to print off documents I haven’t asked it to and I keep getting a message saying ‘Gotcha’.

Turn off your computer and run it in safe mode.

I have turned off my computer and turned it back on but I don’t know how to run it in safe mode?  Do I need to wrap it in bubble wrap or foam so if I drop its safe?

I am going to take control of your computer and run safe mode?

Ok?

I have now run your computer in safe mode?

Thank you?

I also have cleaned the viruses of your computer which was the reason top you problem.

Thank You?

Get an antivirus for your computer so you don’t get the same problem?

It has worked and I can now use my mouse.

Matthew: D – Cannot make orders print off

Hi what is your problem today?

Hi, I can’t print off my orders?

Have you turned the printer on?

Yes but the documents just won’t print, but there is an orange light on the printer?

Have you got Paper in the printer. If you do than press the green button on the printer.

Ok that still has not worked?

When on your computer does the printer appear in the list of printer to print to?

No?

Ok, make sure the cable in the back is plugged in.  Then plug the other end into the socket in the wall.  Now try printing again.

My document has now printed Thank you for helping me with my problem.

Matthew: D – Screen went pop will funky smell

Hi what is your problem today?

I was checking my orders and the screen made a loud bang then went black and it smelt?

Ok, I will get someone to come out and replace you monitor.  Firstly I would like you to disconnect the computer from the wall socket.

I have done that, what shall I do now?

Just wait until my colleague comes and replaces you screen, unfortunately the screen cannot be used again because it sounds like it overheated and short circuited.

Ok, your colleague has come and replaced my screen, is there anything else you need me to do?

The installation of linux (Unit 2)

05/12/2011
Today we are coninuing with the istalliation of linux.
Then we will go into the configuration of  devices.
After that we will customize the machines for level 3 in the folowing years.
In todays lesson i had a problem with the mouse and i couldn't