Manage and Maintain IT Support

Q1) I anticipate that users will have many problems with my system because I am using DSL (Damn Small Linux). DSL is one of the many versions of Linux. The users that use my system won’t be able to use DSL because they probably haven’t used it before.  I have just got a grip with using Linux but when I started I had no clue for what I was doing. I use windows as the OS because I find it easier to use.

Q2) To find Faults you have to run your computer to its limits which will give me some faults. 
These faults I will keep track of by using a fault log. A fault is a table that has all my faults and 
there solutions.

Q3) I can find many different types of advice and guidance by looking at
Forums
Fault logs and their solutions

Unit 12 Data Collection Forms

Task 1)The Essential information an end user need.


Task 2) How can I log a fault?

There are several different methods of Fault logging. This can also be known as Data Harvesting.

Some of these methods include simply creating a table using a word processor such as the one below, or maybe a database. 

Task 3)

FAQ on computer system Level 1 Problems

1.      Why is my computer not turning on?

Make sure both PC and monitor are switched on or check mains are plugged in and switch on.

2.      My monitor isn’t working but I have lights on my PC?

Make sure the cable to the monitor is plugged into the back and the power from the mains is switched on.

3.      My printer is not working?

Make sure printer is switched on and make sure the printer you have is set to default.

4.       Why can I not get on to the internet?

Make sure that the ethernet cable if fixed to the back of computer and there is a lights on in the port. If cable is connected with lights, check bottom right of the screen to see the monitor icon. Does this icon have a warning sign, if so check you internet provider if they are having a problem.

5.      I can’t save my documents?

Click on the icon on the top left of the screen that has a picture of a floppy disk, that will save you document.

Gaming (Call of duty Modern warfare 3)

I completed the Special Ops missons on Cal Of Duty on Veteren. this got me Two acheivements for 60g.

The istallation of linux (Part 2)

When Installing Knoppix i didn't have many problems apart from when the GUI came up it kept freezing if i didn't move the mouse.

Now i have Installed Knoppix i can run commands from the command prompt. I ran some commands on the Bash.

$ Scat  /Proc /Version This command allowed me to see what version of linux i was using.

Linux version 2.6.39.3 (root@eeepc) (gcc version 4.6.1 20110526 (prerelease) (Debian 4.6.0-10) ) #21 SMP PREEMPT Sat Jul 23 09:48:39 CEST 2011

$ Scat /Proc /IOports This will give me all the peripherals attached to this computer.

0000-001f : dma1
0020-0021 : pic1
0040-0043 : timer0
0050-0053 : timer1
0060-0060 : keyboard
0064-0064 : keyboard
0070-0071 : rtc0
0080-008f : dma page reg
00a0-00a1 : pic2
00c0-00df : dma2
00f0-00ff : fpu
0170-0177 : 0000:00:1f.1
  0170-0177 : ata_piix
01f0-01f7 : 0000:00:1f.1
  01f0-01f7 : ata_piix
0376-0376 : 0000:00:1f.1
  0376-0376 : ata_piix
0378-037a : parport0
037b-037f : parport0
03c0-03df : vesafb
03f2-03f2 : floppy
03f4-03f5 : floppy
03f6-03f6 : 0000:00:1f.1
  03f6-03f6 : ata_piix
03f7-03f7 : floppy
03f8-03ff : serial
0400-047f : pnp 00:0a
  0400-0403 : ACPI PM1a_EVT_BLK
  0404-0405 : ACPI PM1a_CNT_BLK
  0408-040b : ACPI PM_TMR
  0410-0415 : ACPI CPU throttle
  0420-0420 : ACPI PM2_CNT_BLK
  0428-042f : ACPI GPE0_BLK
0480-04bf : pnp 00:0a
04d0-04d1 : pnp 00:05
0680-06ff : pnp 00:0a
0cf8-0cff : PCI conf1
d000-dfff : PCI Bus 0000:01
  dc00-dc3f : 0000:01:08.0
    dc00-dc3f : e100
e000-e01f : 0000:00:1f.3
  e000-e01f : i801_smbus
e080-e0bf : 0000:00:1f.5
  e080-e0bf : Intel 82801DB-ICH4
e400-e4ff : 0000:00:1f.5
  e400-e4ff : Intel 82801DB-ICH4
e800-e81f : 0000:00:1d.0
  e800-e81f : uhci_hcd
e880-e89f : 0000:00:1d.1
  e880-e89f : uhci_hcd
ec00-ec1f : 0000:00:1d.2
  ec00-ec1f : uhci_hcd
ffa0-ffaf : 0000:00:1f.1
  ffa0-ffaf : ata_piix

$ Scat /Proc /meminfo  This will tell me all the Memory on this computer.

MemTotal:         509284 kB

MemFree:          186920 kB

Buffers:           23168 kB

Cached:           188756 kB

SwapCached:            0 kB

Active:           139004 kB

Inactive:         138708 kB

Active(anon):      65888 kB

Inactive(anon):    35556 kB

Active(file):      73116 kB

Inactive(file):   103152 kB

Unevictable:           4 kB

Mlocked:               4 kB

HighTotal:             0 kB

HighFree:              0 kB

LowTotal:         509284 kB

LowFree:          186920 kB

SwapTotal:       1052252 kB

SwapFree:        1052252 kB

Dirty:               352 kB

Writeback:             0 kB

AnonPages:         65788 kB

Mapped:            32656 kB

Shmem:             35656 kB

Slab:              37152 kB

SReclaimable:      25776 kB

SUnreclaim:        11376 kB

KernelStack:        1688 kB

PageTables:         1548 kB

NFS_Unstable:          0 kB

Bounce:                0 kB

WritebackTmp:          0 kB

CommitLimit:     1306892 kB

Committed_AS:     413556 kB

VmallocTotal:     509688 kB

VmallocUsed:       11376 kB

VmallocChunk:     491516 kB

HardwareCorrupted:     0 kB

HugePages_Total:       0

HugePages_Free:        0

HugePages_Rsvd:        0

HugePages_Surp:        0

Hugepagesize:       4096 kB

DirectMap4k:       18688 kB

DirectMap4M:      503808 kB

$ Scat /Proc /upTime

Unit 12 Fault Types

Common Fault Types

1.Slow computer – cluttered hard drive? Spyware? Old PC?

2.Poor Internet connection – Viruses? Faulty network card?

3.Computer freezes or locks up – BSoD?

4.Browser homepage/Default search engine changes - Spyware?

5.Computer connects to Internet on its own – Diallers?

6.Computer turns on by itself – Wake on LAN set in the BIOS?

7.Computer clock seems to lose time – new CMOS battery.

8.Random reboots – hardware problem

9.Refuses to boot completely – driver issues? Spyware?

10.Noisy computer – dirty fans/hard drive on the way out

• Loss of service

1. Lock up – a computer is not responsive
2. Crash – when the whole system goes down
3. A peripheral that no longer works
4. Networking failure
5. Error message reporting a fault
6. Serious or minor fault

• Poor Performance

1. Web page load time
2. Old software
3. Old hardware
4. Badly designed computer system
5. Badly designed network
6. Viruses

• Viruses
• End User errors

Gaming (Call Of Duty Modern Warfare 3)

Date: 16/11/11
I was playing call of duty modern warfare 3 Yesterday and i was playing survival which i got to round 15 on all the maps apart from two.
Today i am going to finish the last two maps and earn the achievement for it.

Date: 17/11/11
I completed the last two maps on suvival and got the achievement for suviving on all maps to round 15.

(Unit 12) Technical support

What is the role of a fault log?

A Fault Log is a log that keeps track of the faults that go wrong with a computer. All the faults that occur will have a solution so if the fault happens again then it won't be hard to fix the fault.

What are diagnostic and monitoring tools?

Diagnostic and monitoring tools are ways to find out if your computer has any problems or you can see all the information about your computer. e.g. Memory, what version you use.

How does POST send errors to Event Viewer?

Help me answer this question?

Configuration

I have configured my mouse and Screen Saver on the Damn small Linux so they are suitible for my standards.

Course Overveiw (Part 1)

I think i am working at a resonable level and i am enjoying the course. I enjoy doing the programming lesson because building all these new programs are helping me at home.
I am enjoying the HCI lesson because there is some intresting things to learn about but it isn't my strong point in the course.
The Tecnical support lessons sometimes are hard to understand. But overall the lesson is OK.
All my assignments so far have been handed in on time and i have got the top grade on nearly all of them.