Unit 12 Fault Types

Common Fault Types

1.Slow computer – cluttered hard drive? Spyware? Old PC?

2.Poor Internet connection – Viruses? Faulty network card?

3.Computer freezes or locks up – BSoD?

4.Browser homepage/Default search engine changes - Spyware?

5.Computer connects to Internet on its own – Diallers?

6.Computer turns on by itself – Wake on LAN set in the BIOS?

7.Computer clock seems to lose time – new CMOS battery.

8.Random reboots – hardware problem

9.Refuses to boot completely – driver issues? Spyware?

10.Noisy computer – dirty fans/hard drive on the way out

• Loss of service

1. Lock up – a computer is not responsive
2. Crash – when the whole system goes down
3. A peripheral that no longer works
4. Networking failure
5. Error message reporting a fault
6. Serious or minor fault

• Poor Performance

1. Web page load time
2. Old software
3. Old hardware
4. Badly designed computer system
5. Badly designed network
6. Viruses

• Viruses
• End User errors