Task 2) How can I log a fault?
There are several different methods of Fault logging. This can also be known as Data Harvesting.
Some of these methods include simply creating a table using a word processor such as the one below, or maybe a database.
FAQ on computer system Level 1 Problems
1. Why is my computer not turning on?
Make sure both PC and monitor are switched on or check mains are plugged in and switch on.
2. My monitor isn’t working but I have lights on my PC?
Make sure the cable to the monitor is plugged into the back and the power from the mains is switched on.
3. My printer is not working?
Make sure printer is switched on and make sure the printer you have is set to default.
4. Why can I not get on to the internet?
Make sure that the ethernet cable if fixed to the back of computer and there is a lights on in the port. If cable is connected with lights, check bottom right of the screen to see the monitor icon. Does this icon have a warning sign, if so check you internet provider if they are having a problem.
5. I can’t save my documents?
Click on the icon on the top left of the screen that has a picture of a floppy disk, that will save you document.
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